I had the pleasure of working with Chris from Dishmaster, and he was incredibly helpful in resolving a persistent leak I had been dealing with for some time. After walking me through a teardown of the unit, we discovered that remnants from an old grommet were preventing the new valve from forming a proper seal. Chris quickly identified the issue, helped me get the exact parts I needed, and clearly explained how to install everything properly. My only frustration is that I didn’t reach out to him sooner—his guidance made what had been a frustrating problem easy to fix.
After my review about the cracked top to the soap dispenser, I immediately got a response and a new soap dispenser is being sent. I have had a dishmasters installed in every house I have owned
Please contact us. By 'top' do you mean the lid or do you mean the top of the container?
Call toll-free1-800-521-9234 or Email sales@dishmasterfaucet.com
This dishmaster seems to be a better quality than my last one. my older one had to have the hot water handle constantly tightened so faucet didn't drip all the time. Also, the soap dispenser seems to work better. previous one only worked about a month and than quit. We will see how this one does.
We have no record of your having contacted us for support. Call 1-800-521-9234 or email sales@dishmasterfaucet.com if you have a problem in the future.
Love my new Dishmaster! I get one for every one of the homes we have lived in. After our handyman installed it and saw how handy it is, he said he is going to get one for his home. PF
I purchased this soap tank assembly for the purpose of having a backup soap tank when the need arises. The original tank is 72oz vs. 48oz on the new one. For me, I prefer to not have to refill the soap as often. For an option for the ones who would rather have a larger soap tank, I found and am trying it out now, that Costco sells a 84oz Kirkland organic virgin coconut oil and I found that the soap tank lid fits on this as well with no issues.
Diverter works good for about six months,then sticks on .very disappointing to keep ordering a new one.this is the new improved one
- Make Certain it Hasn't Accumulated Buildup and/or Debris:
Remove the cartridge from the faucet.
Place the cartridge in a container of 1:1 distilled white vinegar and water solution.
While vigorously swishing the cartridge in the solution, use the knob to rotate the stem in both directions several times to allow the solution to penetrate all internal areas.
Remove the knob from the cartridge. Rinse the knob.
Allow the cartridge to soak in the solution for several hours.
Place the knob back onto the cartridge.
Rinse the cartridge to flush debris by vigorously swishing in a sink or container of water. Use the knob to rotate the stem in both directions several times while vigorously swishing to flush out all debris.
Reinstall the cartridge.
Place the knob back onto the cartridge.
The grease worked like a charm lubricating the new seals and diverter.
Make sure you follow the instructions regarding the part you need to retrieve from the old assembly to install the new one.
I have had a dishmaster faucet for many years. This is a high quality brush for scrubbing pots and pans. They last for years.
The new seals did the job of fixing a leaky diverter and a sticky diverter issue. Cost effective fix. Highly recommend changing seals when the diverter leaks and sticks in the on position.
Robert and Chris were terrific in helping me solve the problem I had with a leaking faucet assembly.
Placed an order late one night. Received confirmation the next morning, as well as a shipping update later that day. Package arrived as promised in a very short time in perfect condition. Very pleasing experience.
I am always happy with dishmaster customer service, they stand behind their products and honor their generous warranty periods on their products. They have good record keeping also so that’s also a plus if you need help remembering purchase dates…..
this time for me they are replacing a diverter cartridge that had developed a problem on my kitchen faucet.