My wife is committed to Dishmaster. Two homes; one at each home. "How can you do dishes without it?" So, it's up to me to keep them in good working order and that's why only three stars. DM parts are really expensive for what you get and there is always a shipping charge. In this particular case I paid about $32 for two short pieces of plastic tubing with a diameter roughly the size of a coffee stir stick. One piece had two micro-holes drilled into it to accommodate the uptake from the soap tank and the other had a short, copper J-hook attached to it. In both cases the original tubing had hardened with age and would no longer seal as they must for the device to work. Most parts are similarly priced (or, in my view, overpriced) and there are no alternatives since almost every single part is proprietary. Loews, Home Depot and your local plumbing store are not only useless but if you ask for DM parts they most often will stare at you like they suspect you left your flying saucer in the parking lot. The product as a whole is really quite nice but I am reminded of a video I watched once about replacing a proprietary part on a Mercedes automobile. The part, a washer specific to this particular MB, was $12 for a rubber ring the size of a nickel and the installation was over $300. So there you are -- nice product, works well until it doesn't and then you get to decide whether to repair it or replace the whole thing.
