If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Certain exceptions may apply: see Sections 1 and 2.
To complete your return/exchange/refund, we require a receipt or proof of purchase.
This policy is not a substitute for Warranty Coverage. For more detail, please review our "LIMITED" Manufacturer's Warranty.
SECTION 1 - FAUCETS
If you would like to "see and touch" we offer a 30 day return for a full refund less shipping. To be eligible for a refund, your item must be returned unused, in the same condition as when you received it and in the original packaging. Cost of repackaging and missing or damaged parts will be deducted from the refund.
You may "test drive" a new faucet for 30 days. The faucet must be returned in the original packaging. A refund will be issued for the purchase amount less 10%, less cost of missing or damaged parts, less shipping.
SECTION 2 - PARTS AND ACCESSORIES
The part(s) and/or accessory(s) must be returned within 30 days in the same condition as when you received it/them and in the original packaging. A refund will be issued for the purchase amount, less cost of missing or damaged parts, less shipping. If parts must be repackaged there will be a 10% restocking fee.
If you are uncertain what parts are needed to make your repair we encourage you to contact us prior to ordering. We are glad to help and often are able to suggest a less expensive repair alternative or even eliminate the need for repair parts.
SECTION 3 - NON-RETURNABLE ITEMS
Non-returnable items: Gift cards, Clearance items
SECTION 4 - EXCHANGE
We will exchange an item if it is unused.
SECTION 5 - ITEM GOES ON SALE AFTER PURCHASE
If an item you purchased from us goes on sale in our store within 7-days of the date of purchase, we will refund the difference if you contact us prior to the end of the sale. Dates are determined by Eastern Standard Time (EST).
SECTION 6 - RETURN PROCESS
Contact us for a Return Goods Authorization (RGA) number. Email firstname.lastname@example.org or call 1-800-521-9234. The RGA# authorizes you to return your item(s) and puts us on notice to expect a package from you.
To return your product, ship your package to: SilverStream LLC, 901 W Frank St, Mitchell, IN 47446-1670
Make a copy of your receipt or proof of purchase. Enclose the receipt or proof of purchase and the RGA number with the item(s) you are returning.
You will be responsible for paying for your own shipping costs for returning your item.
If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
SECTION 7 - REFUND
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a number of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive an egift card for the value of your return. Once the returned item is received, an egift card will be emailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he/she will find out about your return.